Referrals
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Professional Care Referrals
For Local Authorities, Social Workers & Health Professionals
24/7 Expert Care works in partnership with local authorities, NHS teams, and professional referrers to deliver safe, auditable adult domiciliary care.
We accept referrals for adults aged 18 and over requiring home-based support across London and Berkshire. All referrals are managed through a structured, compliant process designed to support timely placements and transparent reporting.
Who This Referral Pathway Is For
This page is intended for:
- Local Authority commissioning teams
- Social workers and care coordinators
- Hospital discharge and reablement teams
- NHS and integrated care partners
- Approved professional referrers
Private referrals are also accepted.
Types of Referrals We Accept
We accept referrals for adult domiciliary care including:
- Personal and daily living support
- Medication support (as assessed)
- Live-in care (where operationally appropriate)
- Reablement and hospital discharge support
- Dementia support (non-clinical)
- Mental health support (non-clinical)
- Complex and double-handed care
- Short-term and long-term care packages
Our Referral & Placement Process
Our referral process is designed to be clear, responsive, and auditable.
- Referral Submission
Referrals are received via our secure referral form, email, or direct contact with the Referrals Team. - Initial Review
Referral details are reviewed promptly to confirm eligibility, capacity, and risk factors. - Assessment
A structured needs assessment is completed, including safeguarding and risk considerations. - Care Planning
A personalised care plan is developed with clear outcomes, schedules, and review points. - Care Commencement
Trained staff are matched and care begins with enhanced monitoring during the initial period. - Review & Reporting
Ongoing reviews and outcome reporting are shared with commissioning teams as required.
Governance, Safeguarding & Compliance
All referrals are managed within a strong governance framework aligned with the CQC Fundamental Standards.
Our referral governance includes:
- Named Registered Manager oversight
- Safeguarding-first policies and mandatory staff training
- DBS-checked and trained care staff
- Electronic Care Records for visit monitoring
- Secure documentation and outcome reporting
- Regular audits and quality reviews
This ensures care delivery is safe, transparent, and accountable.